At The Mining Company, we are committed to providing reliable and effective mining solutions that meet the highest standards. Your satisfaction is our top priority, and we proudly offer a full money-back guarantee for eligible issues.

If you encounter any difficulties with our mining equipment or believe a product is not functioning as it should, please contact our Support Team by submitting a ticket through our Helpdesk. Provide detailed information, along with screenshots or documentation, so we can address your concerns as quickly as possible.

Refund Policy:

• A full refund will be provided if the mining equipment is not functioning as described or fails to meet performance expectations.
• If you contact our support team and do not receive a response or resolution within 48 hours (2 business days), you are eligible for a refund.
• If there is any misleading or incorrect information in the product description.

Refunds Cannot Be Issued For:

• Losses or damages caused by natural disasters (e.g., earthquakes, floods, or power outages).

Protecting Your Investments: Our mining solutions are designed to ensure that your investments are secure. Even in the unlikely event of equipment issues, you will never lose what you have mined or the capital you’ve invested. If your equipment is operational during the mining process, any potential profits at that time are beyond our control. However, we are dedicated to minimizing disruptions and resolving issues promptly to protect your future profitability.

Thank you for trusting The Mining Company with your mining needs! If you have any concerns or need assistance, please don’t hesitate to contact our support team.

What information do we collect?

We collect minimal data required to provide our services. This includes your wallet address and mining preferences when you interact with our platform. No personal information such as name, email, or phone number is required to use our services. Our systems prioritize privacy and operate with full transparency through blockchain technology.

How do we protect your information?

We do not store any personal information or sensitive data on our servers. All transactions and activities are securely processed and recorded on the blockchain, ensuring maximum transparency and security. Any data collected for operational purposes is automatically deleted once it is no longer needed to provide the service.

Do we disclose any information to outside parties?

We do not share, sell, or trade any information with outside parties. All interactions and transactions are strictly between you and our platform. For reporting purposes, we only use aggregate operational data that does not include any personally identifiable information. Blockchain transparency ensures that all activities can be independently verified without compromising your privacy.

Children's Online Privacy Protection Act Compliance

We comply with the Children's Online Privacy Protection Act (COPPA). Our services are not directed toward individuals under the age of 13, and we do not knowingly collect any data from children.

Changes to our Privacy Policy

If we make changes to our privacy policy, we will update this page promptly. All changes will align with our commitment to transparency and your privacy.

How long we retain your information?

Any operational data collected during your interactions with our platform is deleted immediately after its purpose is fulfilled. Blockchain transactions, by design, are immutable and publicly available for transparency, without exposing personal information.

What we don’t do with your data

We do not store, share, sell, or use your data for any purpose outside of providing our mining services. We respect your privacy and ensure that all data-related practices are transparent and compliant with blockchain principles.